Frequently Asked Questions
Everything you need to know about your Either/Or experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are eligible for store credit only.
How do I find my correct size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
At Either/Or, we prioritize ethical manufacturing and use organic cotton and recycled fabrics whenever possible to minimize our environmental footprint.
Can I change or cancel my order?
Orders are processed quickly, but we allow a 2-hour window after purchase for any changes or cancellations. Please contact our support team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.